Customer Service and Sales Manager (CSM)
Richardson, TX
Full Time
Entry Level
Our company is an outsourced customer acquisitions and sales agency looking for a Customer Service and Sales Manager to join our Dallas office.
You will work with our team and other sales members to deliver a seamless and integrated sales and customer service experience to consumers directly across our client portfolio.
This role offers you the opportunity to work in a firm that offers excellent career progression.
Core Responsibilities of the Customer Service and Sales Manager:
Essential Skills of the Customer Service and Sales Manager:
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You will work with our team and other sales members to deliver a seamless and integrated sales and customer service experience to consumers directly across our client portfolio.
This role offers you the opportunity to work in a firm that offers excellent career progression.
Core Responsibilities of the Customer Service and Sales Manager:
- Provide high-quality service to each of our customers directly through face to face interactions to personalize their needs in our services
- Maintain client confidentiality at all times
- Efficiently handle daily customer transactions, sales orders, and inquiries with precision and speed, ensuring timely service
- Research, follow-up and resolve customer inquiries and problems through effective interaction with clients, customers, and product specialists
- Communicates clearly with staff in a timely and professional manner
- Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
- Verify and maintain quality to improve customer retention and sales revenue
Essential Skills of the Customer Service and Sales Manager:
- Clear verbal communication skills
- Prior experience is in customer service, sales or related fields dealing with the general public is an asset preferred
- Strong relationship management skills
- Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
- Business acumen in the marketing and client relations field is preferred
- Understand and comply with applicable regulations and standard operational procedures
- Ensure that all sales transactions are executed properly and meet compliance guidelines
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